Contact Us

Questions about how we rank the fastest-paying online casinos, why a particular site sits where it does, or something that doesn't look right on one of our pages? This is where to reach us. We read every message that comes in, though how quickly we can help depends on what you're asking.

What we can actually help with

Online Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process withdrawals ourselves — so there are limits to what we can resolve directly. Here's a realistic breakdown:

• Questions about our reviews and ratings — how we scored a site like Raging Bull or Ignition, why one operator ranks above another, or where we sourced a specific detail. We can answer these directly.
• Corrections and updates — bonus terms change, withdrawal processing times shift, and operators occasionally update their offers. If something on this site looks out of date, tell us and we'll check it against the operator's current terms.
• General questions about online casinos — how licensing works, what RTP means, how wagering requirements affect a bonus. We're happy to point you toward the right explanation.
• Account, deposit or withdrawal issues at a specific casino — these have to go to the casino's own support team. We have no access to any player's account, balance or transaction history, and cannot intervene in a dispute with an operator.
• Problem gambling support — if you're worried about your own play or someone else's, we can point you to resources, but please also see our Responsible Gambling page for direct links to support services.

Before you write in about a specific casino

If your question relates to a deposit, a bonus you claimed, or a withdrawal that's taking longer than expected, the fastest route is almost always the casino's own support desk — most of the operators listed on this site, including Slots of Vegas, Ducky Luck and Casino Extreme, offer live chat or email support directly through their platform. Have your account email and any transaction reference ready; that's what their team will ask for first.

If you've already contacted the casino and something still doesn't add up, let us know what happened. We can't force a resolution, but persistent patterns of complaints are exactly the kind of thing that affects how — and whether — an operator stays on our list.

What to include in your message

A few details up front save a lot of back-and-forth:

1. Which page or casino your question relates to (a page title or the operator's name is enough)
2. What you were expecting versus what you saw — for example, a bonus term, a rating, or a payout time that seemed off
3. Any screenshots or dates that support your query, if relevant
4. Whether you're asking as a general reader or about an account-specific issue

We can't verify anything tied to a specific deposit or withdrawal on our end, so keep account-level detail to a minimum — we don't need it, and we'd rather you not share sensitive information over a contact form.

A note on how we're funded

Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship doesn't buy an operator a better rating, a higher position, or a mention it hasn't earned — our editorial process runs independently of who advertises with us. If you ever think a ranking looks influenced rather than researched, that's worth raising, and we'll look into it.

Response times and what happens next

We aim to acknowledge messages within a reasonable timeframe, but as a small editorial team we don't run 24/7 support — that's a different function from what casino operators provide their own customers. Corrections that check out get made to the relevant page; general questions get a direct reply where we can give one. Where a question is really about a casino account, we'll point you back to that operator's own support channel rather than leave you waiting on us.

Other places to look first

Some questions are already answered elsewhere on the site and you may get there faster than waiting on a reply:

• For how we approach reviews and what independence means in practice, see About Us.
• For setting deposit limits, self-exclusion, or finding support if gambling stops feeling like entertainment, see Responsible Gambling.
• For the rules that govern use of this site, including how our content and recommendations are meant to be read, see Terms and Conditions.
• If you're outside the US and researching options elsewhere, our Non Gamstop Casinos UK 2026 page covers a separate market with its own licensing rules.

Getting in touch

However you reach us, be specific about what you need — a correction, a clarification, or a general question — and we'll route it to the right answer as directly as we can. We're not able to resolve account disputes with individual casinos, but we can make sure the information on this site stays accurate, current and useful for the next reader who has the same question you did.